Panlume Support

Effective October 17, 2026

Tell us what happened and what you expected. We’ll help you get back to cooking.

For subscription help

In Panlume, open Settings → Account and copy your subscription support ID. Do not send passwords, verification codes, or full payment details. Apple handles charges and refunds; restore purchases from the Plus screen or manage the subscription in Apple ID settings.

For scanning help

Make sure the shelf is well lit, keep labels visible, and confirm the ingredient list before asking for meal ideas. Photos are analyzed on your device.

Delete an account

Open Settings → Account → Delete account. This deletes your sign-in account, but it does not cancel an Apple subscription. Local saved meals and preferences remain on your iPhone.

Privacy

Read the Privacy Policy for details about on-device data, accounts, and purchases.